Privacy Policy

Effective Date: July 2024

At LCS Energy, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our services or website, you agree to the practices described in this policy.

1. Who We Are

LCS Energy is a solar energy solutions provider based in Cambridgeshire, offering residential solar supply and installation services. For the purposes of data protection law, LCS Energy is the “data controller” of your personal information.

Contact Information:

LCS Energy

Harvard Industrial Estate

Unit 11 Harvard Way

Kimbolton

Huntingdon

PE28 0NJ

Email: info@lcsenergy.co.uk

Phone: 01480 470 064

Website: https://lcsenergy.co.uk

2. What Information We Collect

We may collect and process the following types of personal information:

2.1 Information You Provide:

Name

Email address

Phone number

Address

Details related to your property (e.g., energy usage, roof specifications)

2.2 Information Collected Automatically:

IP address

Browser type and version

Device information

Information about your visit, such as pages viewed and time spent on our site

2.3 Information from Third Parties:

Data from referrals or partner companies, where applicable

3. How We Use Your Information

We use your personal information for the following purposes:

To provide you with quotes and tailored solar solutions

To manage your account and service bookings

To communicate with you regarding updates, offers, or service-related issues

To comply with legal obligations

To improve our website, services, and customer experience

4. Legal Bases for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

Performance of a Contract: To provide the services you request

Consent: For marketing communications (you can withdraw consent at any time)

Legitimate Interests: To enhance our services and ensure website functionality

Compliance with Legal Obligations: To meet legal or regulatory requirements

5. How We Share Your Information

We do not sell your personal data. However, we may share your information with:

Service providers and subcontractors involved in delivering our services

Regulatory or legal authorities if required by law

Third-party platforms for analytics or marketing (e.g., Google Analytics)

6. Marketing Preferences

We may contact you with promotional offers and updates if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

7. Your Data Protection Rights

Under UK GDPR, you have the following rights:

Access: Request a copy of the personal data we hold about you

Rectification: Correct any inaccurate or incomplete information

Erasure: Request deletion of your data where applicable

Restriction: Restrict the processing of your personal data

Portability: Request your data in a structured, machine-readable format

Objection: Object to certain types of processing, including direct marketing

Withdraw Consent: For processing based on consent

To exercise any of these rights, please contact us at info@lcsenergy.co.uk or call 01480 470 064.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

9. Cookies and Tracking Technologies

We use cookies to improve your experience on our website. These may include essential cookies for website functionality, performance cookies, and tracking cookies.

For more details, refer to our Cookie Policy.

10. How We Protect Your Information

We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, alteration, or loss.

11. International Data Transfers

If we transfer your personal data outside the UK, we will ensure it is protected by appropriate safeguards in compliance with GDPR.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

13. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page, and we recommend reviewing it regularly.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us at: